Privacy Policy

1. General terms

Our privacy policy guides how we collect, store and use the information taken from you. We will not sell, lease or share your personal data. ZipSale provides a service to post used items on different marketplaces, using developed algorithms ("Service"). The services offered by us via the ZipSale website can work only if we collect, store, transfer, delete and/or otherwise use specific data relating to you. Personal data means all information relating to an identified or identifiable natural person such as email, title, first name, last name, country, password, profile picture, addresses, phone number (s), IP address, connection and navigation data, order history, transactions, complaints, incidents, delivery information, correspondence on our site.

This Privacy Policy describes the information identifying you that we collect; how we use this information; the legal basis upon which we process it; with whom it is shared; cookies policy and how it is stored.

Certain services on our platform are offered by third-party marketplaces. When you use these services, the data protection regulations of the third-party suppliers will then apply in addition to this Privacy Policy. Before your use of such services, the third-party suppliers may require you to provide permission under data protection law.

This Privacy Policy supplements the general terms and conditions that form the basis of your contract with ZipSale for the usage of the service.

2. Personal information we collect about you

We collect your personal information to provide and continually improve our Services.

Personal information we may collect from you includes but is not limited to:

  • Your name and email address when signing up to create an account
  • Your credit/debit card information when completing the payment
  • Your billing address when completing an order
  • Identifier and other technical information, such as your browser information, operating system information, device information, IP address, and the date, time, length of stay and specific pages accessed during your interactions with the Services


We maintain one or more databases to store your personal information and may retain it as reasonably required to serve you and operate the Services. Personal information that we collect depends on how you use the Services. Providing your personal information to us is your choice. If you choose not to provide us with certain personal information, you may not be able to take advantage of many features of the Services.

We do not save or store information (login email addresses and passwords) for your connected marketplace accounts. Connecting to marketplaces is a one-off transaction, which means that if you log in to marketplaces through Zipsale, these details will be deleted after the initial connection process.

3. Use of personal information we collect

The main objective of collecting personal data is to provide you with a secure, optimal, efficient and personalized experience. You agree that we may use your personal data to:

  • Provide our services as well as those of our partners;
  • Manage the relationship with our customers and prospects;
  • Resolve any problems and disputes;
  • Carry out statistics and studies in order to personalize, evaluate, improve our services and content;
  • Inform you about our services and those of our partner companies, through targeted marketing and / or promotional offers, with your agreement;
  • Prevent, detect and investigate all potentially prohibited and illegal activities and enforce our general Terms & Conditions;
  • Comply with our legal and regulatory obligations.

4. Sharing of personal information

THIRD PARTIES

We may need to share your personal information with our contractors in the course of operating our business and providing products or services to you. These contractors include vendors and suppliers, including but not limited to payment processors, suppliers of technical and support services, logistics providers, and cloud service providers that provide us with technology, services, and/or content for the operation and maintenance of our Service. We will also share your personal information with companies that assist us in our marketing, advertising and promotional activities, analytics, and search engine providers that assist us in the improvement and optimization of our Service.

Access to your personal information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function. We require our contractors to keep the personal information they are provided with confidential and to comply with the terms of this Privacy Policy and applicable laws.

We will not rent, sell, or share your personal information with third parties or third-party advertisers for their own marketing purposes without your consent except to provide you with a product or service you request or as described in this Privacy Policy. If you have given your consent for us to use your personal information, but later change your mind, you should contact us using the information in the Contacts section below and we will stop doing so.

DISCLOSURES REQUIRED BY LAW OR FOR BUSINESS PURPOSES

We may disclose personal information pursuant to a request from law enforcement, or as otherwise required by law, or, in our sole discretion, to protect our rights, property or interests, including to enforce this Privacy Policy or our Terms & Conditions. We will make all reasonable efforts, consistent with applicable laws and regulations, to protect our users' identities and personal information from disclosure to third parties. In the event that we are legally compelled to disclose your personal information to a third party, we will make reasonable efforts to notify you unless doing so would violate the law or court order.

In our sole discretion, we may also disclose information we collect to a third party when we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct, including to enforce or apply our terms and conditions or any other agreement or to respond to any claims, or to protect our rights or the rights of a third party. We will also disclose your personal information to third parties where it is in our legitimate interests to do so to run, grow and develop our business. Information collected from this Site may also be transferred as part of a merger or other combination, or as part of a restructuring, bankruptcy, transfer of assets, or to our successors in interest.

RETENTION OF PERSONAL INFORMATION

We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time we retain personal information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

In order to enforce the terms of this Privacy Policy, resolve disputes, or provide information to satisfy applicable governmental laws, regulations, investigations or proceedings, we may need to retain your personal information in our files. We will do so in compliance with applicable law.

5. Cookies

Like most websites, our Services may incorporate technology such as "pixel tags", "web beacons" and "cookies" which allow us to track the actions of users of our Services. Pixel tags or web beacons are tracking devices on websites or in emails that can monitor the behavior of the user visiting the website or sending the email. Cookies are small files placed on your computer that recognize you when you return to ZipSale and that allow us to customize your user experience and improve the Zipsale service. You may modify the cookies that are accepted by your computer by changing your browser settings, although this may change the way the ZipSale website is presented to you. Other companies' use of their cookies is subject to their own privacy policies, and we have no obligation to inform you of third-party cookies that are set.

When you visit our site for the first time, ZipSale informs you of the use of cookies using an information banner at the bottom of the page. By continuing to browse the site after displaying this banner, you agree to ZipSale using cookies.We want you to understand the different types of cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential but help to improve our website by collecting user information or try and improve your experience of our website by remembering your choices.

Generally, our cookies perform up to four different functions:

TYPE 1 – STRICTLY NECESSARY COOKIES – WHICH ENABLE SERVICES YOU HAVE SPECIFICALLY ASKED FOR

We use several cookies which are essential to the operation of this website. For example, these types of cookies let us identify subscribers and ensure they can access the subscription-only areas of this website, enable our website to remember the goods that you add to your shopping cart, provide the necessary security your visit to our website requires, and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided.

TYPE 2 – PERFORMANCE COOKIES – WHICH COLLECT ANONYMOUS INFORMATION ABOUT THE WEB PAGES YOU VISIT

These cookies collect information about how visitors use our website, for example, which pages our visitors go to most often, and if they get error messages on those pages. These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how our website works.

We use Google Analytics on our website to help us analyze how our website is used. You can find out more about this popular website analytics tool here: http://www.google.com/analytics/index.html. Google Analytics uses performance cookies to track visitor interactions. For example, by using cookies Google can tell us which pages our users view, which are most popular, what time of day our website is visited, whether visitors have been to our website before, what website referred the visitor to our website, and other similar information. All this information is anonymized. Google takes the privacy and security of your Google Analytics data seriously and you can find out more about how it protects your data here:: http://www.google.com/analytics/learn/privacy.html.

TYPE 3 – FUNCTIONALITY COOKIES – WHICH REMEMBER YOUR CHOICES TO IMPROVE YOUR EXPERIENCE

These cookies allow our website to remember choices you make, such as, remembering your username, the region you are in, and changes you make to various other parts of our website which you can customize, such as your Personal Area page. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.

TYPE 4 – TARGETING OR ADVERTISING COOKIES WHICH REMEMBER YOUR BROWSING HABITS TO TRY AND DISPLAY RELEVANT ADVERTISING WHEN YOU VISIT OTHER ONLINE SITES

These cookies track your browsing habits so that we can show you advertising which we hope is relevant to your interests. We believe it is useful to show you advertisements that are tailored to your interests. These advertising cookies use information about your web browsing activity to group you with other users who have similar interests and show you advertisements based upon those interests. For example, these cookies may remember that on our website you viewed pages relating to particular products. Based on that information, with our permission, third party advertisers can place cookies on your browser to enable them to show you those products while you visit other sites.

These types of cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns.

6. Our contact details

If you have any queries regarding the processing of your data as part of your use of the Service, or regarding your rights, please contact us at help@zipsale.co.uk