No items found.

How to Get Back on eBay After Being Suspended?

It happens more often than we think. If you are shocked at the fact that you have been banned from eBay for no apparent reason, the first thing you shouldn't do is - panic. Our simple guide on how to get back on eBay after being suspended will help you solve the problem and get back to using one of the best online-selling platforms. Sellers that are using eBay's services for business purposes should resolve the issue on time so as not to lose any customers or profit.

Girl looking at a laptop nervously and biting a pencil
Is your eBay account suspended for no reason? Find out here what needs to be done

First Step - Find Out Why Your eBay Account Got Suspended?

There is always a reason for a particular online marketplace platform to ban a seller. They are adamant about keeping the scammers at bay and focusing on making their online community safe. eBay's reputation is at stake, so they take precautionary actions to stop any suspicious behavior. Have a look at the list of potential reasons why sellers get their online stores banned so you know what the next step in getting your account back is.

Issue With Payments

You won't be allowed to continue running your e-commerce business on this multivendor marketplace platform if you didn't pay eBay's seller fees or you haven't repaid the platform for refunding your buyer. Also, you can get the suspension notice in case you have failed to pay eBay's listing fees. Any payment that you missed needs to be resolved.

So, what should you know about how to restore eBay account in this situation? Actually, resolving this particular issue isn't complicated at all. All you need to do is resolve all payment issues. Make sure you pay all-new platform fees on time and reimburse all refunds for any customer. It's important to also know the ins and out of eBay's return policy. Don't forget that the information about payments needs to be up to date.

A person holding credit cards against a white wall
Reputable sellers need to know the platforms return policy and pay fees on time

Problems With Shipping the Product on Time

When a customer clicks on a listing of used clothes, accessories, electronics, or home products with the intention of buying it, a big reason for deciding to eventually order it is the delivery date. If you get your items shipped faster, you will manage to sell more products since your customer base will increase. But, if the seller ships the product too slowly, the store won't be well-rated. This can result in suspensions.

Fix this issue by shipping quickly. The best thing you can do is to send the items right after you've received the payments. If it arrives even before the estimated delivery date, you might be on track to become a new top-rated seller.

If you want to know a good tip on how to improve your shipping strategy, find a reliable youtube channel about reselling or simply watch this insightful video.

Issues With Transactions Can Lead to a Suspension of Your eBay Account

Mistakes can cost you a lot of money. It's necessary to make sure that the new transaction goes without any problems. Sellers that deal with suspensions usually ship damaged items or sell items as new when they are used. Lying in descriptions and using dishonest tactics will be punished by the platform.

Avoid suspensions by making sure that the customer understands what type of item you are selling and in what condition it is. Make sure that you package the item accordingly so that it doesn't break. Also, don't forget to ship the necessary parts of a particular product.

Leather cases for products
You'll ruin your reputation as an online seller if you are dishonest in listing descriptions

Next Step - Follow the Instructions on How to Get Back on eBay After Being Suspended

When you get suspended, you will receive a suspension email. In this email, you most likely won't know the cause of the suspension. When you realize on your own what might be the issue, you can continue to un-suspend the restricted account. The best thing you can do is to follow the platform's instructions.

In most cases, sellers get banned for a limited period of time, sometimes 10 or 30 days. You can wait until the ban is lifted to continue using the service of the best online UK marketplace. This is only a short suspension, but it shouldn't be dismissed. Try to work on the issues and fix all the problems in the meantime so that you don't get banned for a longer period of time.

Indefinite suspensions are considered to be more serious. In this case, you'll have your eBay account permanently suspended. Sellers need to wait up to a year to get their accounts back. The platform will explain what the process will look like, from providing necessary information to taking quizzes on eBay's policies and providing identity documents. Follow all the instructions, and you will regain their trust.

Reach Out to eBay if Your Account Hasn’t Been Reinstated

If you've followed all the instructions in their policy and waited for an appropriate period, but the account is still locked, you should reach out to the platform. Have important documents by your side, such as:

  • eBay's user ID,
  • Your email address,
  • Case reference number,
  • The email about your suspension.

Ensure that you know all of the policies and the violations. Calmly ask them to provide you with additional reasons why you, as an e-commerce business owner, have been deprived of your store and what you can do about it. Don't give up until you present your eBay suspension appeal. The support number of the platform is +1-866-540-3229.

Woman calling someone and using a laptop
Don't forget to read your suspension email before calling the support number

Avoid Restricted Accounts and Suspensions With a Crossposting App

Sometimes selling on numerous platforms can get hectic and exhausting. This is the primary reason why many mistakes happen, and serious faults get overlooked by sellers leading them to be banned from different platforms. But there is a solution to this problem, too. Selling software or a crossposting tool will keep track of listing on different platforms.

Since you'll get to control inventory from one place, you can amend any details in the listing descriptions, know immediately what has been bought and minimize the risk of mistakes. You might be new at this, but multichannel listing software is a way to go if you want to be a better seller and resolve all issues.

Women sitting at a table and preparing to sell items online
Software for selling online will help you, so don't underestimate its potential

Recap - Get Accounts Reinstated and Ensure They Don’t Suspend You Again

The first step when you get an email that eBay has suspended you as user is to determine what is the cause. During the time that you are away from your store, you can come up with a strategy on how to fix the issues and sell according to their policies. If the platform provides details about what needs to be done in order to get the account back, follow everything carefully. Reach out to the support team when all your efforts prove to be in vain. Don't let this happen to you again. Be an honest and trustworthy seller and use software to sell both on eBay and Depop. Register with Zipsale today, and you'll see how everything can work much better.

No items found.

Related articles