What to Know About the eBay Return Policy?

As an online seller, you need to learn all there is about the eBay return policy. When a buyer wants to send back an item, know it's something you should get used to because some customers might not be completely satisfied with the products they purchased. So. check how the entire process works and make the best of it for your business. 

A woman using selling software
Learn everything about how your customers can send back goods

Maximize your transactions with the best returning options. It will help you sell an item effortlessly, especially when you're using multichannel listing software. After all, customers want to know whether you can provide a refund or other options if they aren't satisfied with the goods they received. eBay, among many other online selling platforms, has a great 30-day procedure for sending back products, and if you can't resolve the issue with the customer within three days, their customer support service will step in. 

What Is the eBay Return Policy?

Having the possibility of returning items ensures both a buyer and seller can have the best experience. Dealing with these kinds of requests isn't the easiest thing to do, but it is an essential part of having a business on this platform. After all, reliable returning policies will attract more customers and increase purchases. 

Consider it as another topic you need to cover, besides learning how to sell online and also where to list your products. Yes, there are other platforms you can use cross-listing software on, but this is easily one of the most popular you can find. Here are the other marketplaces:

What Is eBay 30 Day Return Policy, and Are There Item-Free Returns? 

Succeeding in e-commerce requires a lot of time and energy, as you have to learn all there is about online selling tools, online marketplaces, and their policies. Since buyers can request a return of an item bought for any kind of reason, the eBay online marketplace platform wants to ensure that customers' and sellers' expectations are met. That's how the following options should help streamline the entire experience for new and old buyers:

  • No returns accepted,
  • 30-day buyer-paid or free returns,
  • 60-day buyer-paid or free returns.

But what does a free option mean for your business and clients? The better options you offer to potential buyers, the better your store will work - you'll attract new buyers and keep the old ones. In fact, it's the much-needed confidence all customers want to have when purchasing items online.  

What Returns Option Can an eBay Seller Offer a Buyer?

Having some help when wondering how to become a seller when you're starting an online business with no money is essential. After all, if you've never used cross-posting software before, you might find yourself in a really big problem. But, don't worry! Even if you're starting an online clothing store with no money, you should check the sending goods back procedure. That way, you'll understand the entire process of online selling much better. 

All sellers have to set their sending back procedure. You can choose from two categories: SNAD (Significantly Not As Described) and Remorse return. The first category is for the items that are not as described in the listings. The second is for customers who have changed their minds, but the product corresponds to the listing description and has no defects. 

How Returns Work

Starting an eCommerce business means a lot of things, and figuring out how setting basic sending back rules work is one of them. This will be extremely important if you decide to use software for selling online on multiple platforms. When it comes to eBay return policy, how many days you have as a seller to respond to a client's request is some of the first things to learn. Here's a step-by-step guide on how to send back goods and help you understand the entire process better:

  • Get notified - the platform will notify you when a customer wants to send back goods,
  • Track the request - you can track the progress through your account. 
  • Complete the request - issue the exchange, refund, or replacement. 

How Long Do You Have to Refund a Customer?

Offering a refund option surely is something to consider when you want to sell things online. So, if you get a notification from a customer complaining the products arrived damaged, how much time do you actually have to offer a refund?

In that case, sellers will have three business days to resolve the issue. However, some requests are accepted automatically. On the other hand, if you need help in resolving the client's problem, customer service will step in. Usually, they proceed with a refund. 

woman using a crossposting app on her laptop
Make sure to include a refund option when using multichannel listing software

Who Pays for the Return Shipping for an Item?

Using crosslisting software allows you to post on several marketplaces at once, but this also means you should be prepared for when a customer wants to send back goods on each platform. That's why shipping costs should always be considered when having an online business. 

In fact, shipping is an essential part of your e-commerce journey, and it has to be top-notch if you want to keep your old customers and attract new ones. Regarding this platform, there are two different ways to send items back to sellers. Either the customer or the seller can pay the shipping cost. In both cases, a shipping label can be used or the label from the preferred carrier. 

What Should a Buyer Do When a Shipping Label Doesn't Meet the Transaction Policy?

Besides learning all information about the 30-day return policy on eBay, you also should know what to do when a label isn't OK and what is the best approach for you and the buyer. If a shipping label isn't available, it's best to agree with your customer and obtain the label beyond this platform. Provide them with as many details as possible

Yes, it can seem like an overwhelming thing to do, but if you decide to crosspost on e-commerce platforms, do everything in order to boost your enterprise. So, besides finding the Best UK marketplaces to sell items, software to sell on both eBay and Depop, and Vintage wholesale suppliers, take all the necessary steps to avoid any inconvenience. 

packed boxes with items sold through a crossposting app
Provide your customers with all information when making a purchase

Are Returns Optional for Sellers on eBay Site?

Sellers have several options when it comes to returning their goods on this platform. For starters, you as a seller can offer returns for all or individual items. Also, you can distinguish international and domestic policies for returning goods.

A seller can also deny a return request after the purchase if a customer changes their mind about the product. However, if an item is damaged or just doesn't match the listing descriptions, you'll have to accept the return. 

Use Zipsale to Learn All Additional Information About eBay Return Policy and Help Your Enterprise Grow

Considering how much effort you put in your business, from finding the best crossposting tool to figuring out how to provide the greatest experience possible for your customers, take that one extra step and learn all the information available about returning and shipping goods on this platform. Zipsale will allow you to connect this and other marketplaces together, providing one of the best services for your customers, which means more benefits for your business.


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