What Every Reseller Needs to Know About Poshmark Return Policy
If you're serious about becoming an online reseller on Poshmark and building your business from the ground up, paying attention to customer service is a must. This means you need to learn the ins and outs of the Poshmark return policy. Worry not – it's not as complicated as one might expect. Let's go over everything you need to know to help you become a better reseller.
Transactions on Poshmark Are Protected With Posh Protect
Poshmark is one of the best online selling platforms and hasn't lost momentum since its launch in 2011. In February 2025 alone, the Poshmark app had 568,000 downloads. With more than 130 million active users, selling on Poshmark is not without occasional complications. Luckily, the platform puts a lot of effort into making it a safe space for both buyers and online resellers.
That's why Posh Protect was implemented – this is Poshmark's set of rules and regulations that serve as a safety net protecting users from scams. Poshmark acts as a mediator in disputes between buyers and sellers and is responsible for making a final decision when it comes to returns.
This means you have nothing to worry about if you're playing the game fairly. The platform will stand by your side in case you encounter a problem. Poshmark's community guidelines are pretty straightforward, and the platform emphasises the importance of respectful communication with other users.
What Is the Poshmark Return Policy Like?
Just like on any other platform, the cost of selling on Poshmark is having to deal with occasional requests for returns. All sales on Poshmark are final, but there is a possibility of return in some cases. This multi-vendor marketplace platform plays an active role in purchases to ensure both the buyer and the seller are happy with their transaction.
Naturally, there are circumstances when a buyer isn't happy with the item they've purchased, and they can open a case with the platform within three days of receiving said item. The Poshmark platform notifies you when a buyer has received the shipment, so you know when the clock on potential returns starts ticking. Once those first three days have passed, the buyer no longer has the right to raise any issues, and the sale is considered final.
What Are Valid Reasons for a Buyer to Ask for a Return?
The first scenario where the buyer is justified in asking for a return is when the item arrives damaged in any way. This can be due to Poshmark shipping issues or a pre-existing condition that wasn't mentioned in the listing. If the item isn't as described or authentic, the buyer has the right to ask for a return. Other valid reasons for a return include the seller sending the wrong item, parts of an item missing, and lastly, when the item doesn't arrive at all.
What Is Not Covered by the Poshmark Returns Policy?
What happens if the shipment arrives in perfect condition, but the buyer no longer wants it, or they've realised the size doesn't fit them? Luckily, in this case, you, as a Poshmark seller, will be protected from a potential return. The platform doesn't consider buyer's remorse as a valid reason to dispute the purchase. The buyer can still file for a return, but the platform will deny it if the item is undamaged and there is no specific reason for the buyer to be unsatisfied.
It's important to keep in mind that some may try to scam the seller in these situations, but if you have substantial photo evidence that shows the item was in perfect condition before it was shipped, Poshmark will rule in your favour.
Lastly, we must mention that the return policy on Poshmark doesn't cover transactions that weren't made through the platform. In these cases, you bear all the risks associated with potential returns. Understandably, these issues can be avoided if you simply do transactions the safest way – through Poshmark.
Circumstances When a Seller Can Report a Problem With a Return
Let's say you've had a return, the buyer has sent the package back, and it has arrived. So, what now? It's recommended that you inspect the package to ensure the item is in the condition it was sent out. If it's not, here's how Poshmark works for sellers when they want to report a problem with the return. The steps are pretty much the same in the app and on the website.
- Head to the Account Tab,
- Click on My Sales,
- Next up, select the order in question,
- Go to Problems/Order Inquiry,
- Select the option Report Problem with Return.
Handling Returns – Tips for Improving Online Selling Skills
Returns happen even to the best of resellers. Don't let that discourage you from pursuing your online business. A return isn't a failure but a lesson on what can be done better. However, there are a few things you can do to minimise the chances of buyers sending back their orders.
How Can You Lower the Chances of Returned Items?
The key is in the listing – you should always provide a detailed, accurate, and transparent description of the item. Don't try to hide any flaws. Being honest is always better, whether you're reselling clothes or something else. Describe the item's current condition and history. If a potential buyer sends you an order inquiry, answer them promptly and honestly.
When it comes to photos, their quality can do a lot to ensure a successful sale. Try to photograph the item in natural light and showcase it like it is – no Photoshop, no stock photos! The list of reselling tips is endless, and there's always something else to learn. If you want to find out tricks for boosting sales, check out the video below.
Handling Numerous Listings on Multiple Platforms? You Need a Crossposting Tool!
As you improve your reselling skills, you will reduce returns and sell more and more items. To maximise opportunities, you should start posting on other platforms besides Poshmark, like Depop, eBay, or Vinted, for example. Now, you may wonder how to handle so many listings when selling on multiple platforms.
It's easier than you might think – all you need is a good multichannel listing software. Zipsale, our excellent software for selling online, can help you manage listings and inventory, boosting your efficiency and improving your business. Try it out today – sign up and see the benefits of quality crosslisting software for yourself.
