How to Cancel a Depop Order as a Seller?
There are a lot of things you'll need to learn to handle on your road to becoming a successful reseller on Depop. For example, knowing how to cancel a Depop order as a seller can get you out of some very tricky situations. It may sound like something you'll rarely have to do, but trust us – it's always best to be prepared.
Why Would a Seller Need to Cancel an Order?
It's easy to understand why a buyer might want to cancel their order. They changed their mind about the item, or they accidentally ordered the wrong thing. Maybe they've realised they have less funds than they thought. But why would a seller want to give up a profit? There are actually several reasons why cancelling an order on Depop as a seller makes sense.
First, sellers can run out of stock without realising it. Someone has ordered an item, and you want to send it, but then you notice your inventory has changed. It happened to the best of us at least once. This can be the case if you're posting on multiple platforms, so you've sold an item on one marketplace but haven't updated your inventory. Luckily, you can prevent this in the future if you start using multichannel listing software that will help you manage sales across different platforms.
Another reason might be a listing error. It's very important to have all the information written correctly when you sell on Depop. If there is a mistake in the listing description, you might want to cancel the order until you sort things out, and then you can send the item. The same goes for Depop shipping issues. Lastly, sellers cancel Depop orders when a buyer isn't responding or when there are some communication issues. This is a safe way to avoid potential misunderstandings.
How to Cancel a Depop Order as a Seller?
When you're cancelling an order, it's crucial to do it right, so the buyer will get their refund and you'll avoid any unpleasant situations. The process differs slightly depending on the payment method your buyer used. Let's have a look at the steps you need to take in situations when the buyer used Depop Payments and when they purchased via PayPal.
If the Buyer Used Depop Payments
It's quite simple — start by opening the Depop app and logging into your account. Find the Seller Hub and click on it. Now, select All sold items. Find the transaction you want to cancel. Next up, you just need to select Refund. There are options for full and partial refunds, but in the case of cancellation, you will obviously issue a full refund to the buyer. The last step is to confirm the refund on Depop, and then you're done.
Keep in mind that when issuing refunds, you need to have a top-up card connected to your Depop account. This card is there to ensure you can always issue a refund, even when your balance is too low.
If the Buyer Paid Via PayPal
What if a buyer has paid for their order via PayPal? Don't worry, as the cancellation and refund will still be pretty straightforward. Here's what you need to do:
- Log in to your PayPal account,
- Go to the Summary page and find the transaction in question,
- If you can't find the transaction there, click on Activity,
- Next up, click on Transaction Details,
- Choose Issue a refund,
- Complete the refund process.
Will the Depop Fee Be Refunded to the Seller?
Many sellers wonder about what happens to the Depop fee in cases of cancellation on their part. Don't worry — as soon as you cancel the transaction, any fees you've been charged will be reversed. However, this stands for transactions made via Depop Payments. If your buyer has paid via PayPal, you'll have to contact Depop support to get the fee refunded.
Improve Your Online Selling Experience with Top-Rated Software for Selling Online
While cancelling an order might be a slight bump along the way, we're sure that your overall journey on Depop will be excellent. You might enjoy this online selling experience so much that you might consider expanding to other marketplaces. If you decide to take that road, you'll need a crossposting tool like Zipsale to help you out.
Zipsale is one of the most efficient multichannel listing software. It will simplify your work as a reseller, allowing you to easily manage several online shops across different platforms. You will be able to keep up with all your inventories without breaking a sweat. Don't stress over your workload — sign up for Zipsale and enjoy all the benefits of crosslisting with ease. You'll notice that your business has bloomed in no time.
