Depop is a safe online marketplace where everything is well-regulated. You, as a seller, won't have to worry about much. However, sometimes, the buyer simply isn't satisfied with their purchase. This leads us to a very important question - can you return on Depop? The answer isn't straightforward, but we will break down everything for you, so stay tuned.

Can You Return on Depop? The Real Answer Is - It Depends!

No matter how good of an online reseller you are, mistakes or unsatisfied buyers are bound to come your way at some point. That's why it's essential for you to be prepared if a buyer asks for a refund - so, can you do returns on Depop, or will you have to reject their claim? To answer this question properly, we must first understand the Depop return policy. Technically speaking, you can do returns, but this process depends on whether you're a private seller or a registered business.

Returns When You Are a Private Seller

If you are a private seller, you are not obligated to accept the return and issue a refund unless the buyer never received the shipment or your description of the item was inaccurate. In any other case, the decision is entirely up to you - you can choose to accept the return but also have the full right to deny it. 

The seller's decision often varies depending on the circumstances. There are many legitimate reasons to return an item, but you must be aware of any possible Depop scams - check out the video below to learn more about this topic.

Return Policy if You Are a Registered Business on Depop

However, if you are a registered online business, things aren't so simple. Depop, a multi-vendor marketplace platform, has certain regulations that you must follow. These regulations state that a buyer can file a return claim within 180 days of their purchase (counting from the day when the transaction was done). 

Of course, this doesn't mean that you automatically have to refund them - you'll check if the claim is legitimate before you continue with the refund process. There are, however, instances where you must refund without any compromise, and the refund must include shipping costs incurred by the buyer:

• If the buyer never received the shipment, 
• If the item was damaged,
• If the item isn't what it's claimed to be in the product description.

Items That Are Never Eligible for Return 

Most of the online resellers on Depop sell items like clothing, bags, jewellery, shoes, or home goods - these are things that can be returned if the circumstances allow it. However, there are a few categories of items that are never eligible for return - these include perishable items, gift cards, and digital items. So, if you sell some of these things, you never have to worry about returns from unhappy buyers!

What to Do if a Buyer Wants a Return? 

If the buyer opens a dispute about a purchased item, that is something you need to take seriously. It's best to respond to the buyer as soon as you can, but you first need to figure out what to say. Here is a short protocol that's best to follow in situations like this:

• First, ask the buyer for proof of their claim - this will help you learn if the claim is legitimate.
• When you get photos or videos as proof, compare the damages to the listing and its description to conclude if the damage was already there when you sent the item or if it occurred during Depop shipping.
• If the flaw was already there and you missed mentioning it in the description, offer your buyer some sort of compensation for their trouble and refund them.
• If the damage occurred during shipping, contact the shipping provider to help you settle this dispute.
• If you conclude that the claim is false, contact Depop for help (you have nothing to worry about - Depop Seller Protection is designed for situations like these).

How to Refund a Buyer on Depop - Step-by-Step Instructions

Now that we know the answer to the big question - can you return stuff on Depop? - is yes, the next question is how to do that. Worry not, the process is quite simple, and we'll walk you through it. To refund a buyer, you will need a top-up card linked to your account - this ensures the buyer will be refunded even if your balance is insufficient. If you don't have one already linked, go to Payments, then Payment Settings, then Top-up Card, and add your card information. 

Now, it's time to refund the buyer. Keep in mind that the following steps only apply for purchases made via Depop Payments - if the buyer paid via PayPal, you have to refund them using the PayPal app. Here are the steps: 

• Step 1 - Log into your Depop account, click on the home icon, then click on All Sold Items.
• Step 2 - Find the transaction for which you want to issue a refund, and click on the Refund button.
• Step 3 - Choose between options Full Refund and Partial Refund. If you want to issue a partial refund, type the amount you want to send back.
• Step 4 - Double-check all the information and click Confirm Refund - that's it!

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